I was gifted a Groupon certificate and was treated rudely when I called to book and was told there was no availability for my Groupon for at least a month. The spa has no knowledge of the concept of customer service and relaxation. What was supposed to be a relaxing treat for me and my family has turned into a nightmare. It seems as if they are never available and after reading the other comments this lack of customer service seems to be a consistent best practice for them. I called and spoke with someone at the spa to get verification that the charges were refunded but I was given the run around that the only person that could handle this is not available. The charges should have been refunded to my charge card in a timely manner, however we are now well over a week and the refunds have not been processed. In addition the spa fraudulently charged my credit card two times for $171.00 with zero authorization. All information was provided to the spa from both Groupon and bank that the services were purchased. The next day the spa called and threatened to report us for fraudulent vouchers from Groupon.

Our appointments were finally scheduled in April and started hours after our scheduled time. First off they could not honor them in a timely manner. My sister’s family purchased Groupon gift certificates for myself, my mom and sisters as a Christmas gift. If I could give this place less than one star I would.

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